audiofeel refund policy

At Audiofeel, we are committed to providing you with high-quality products and excellent customer service.

Please review our refund policy below, which complies with Israeli consumer protection laws, to understand the conditions and processes for returns and refunds.

returns

If you are not completely satisfied with your purchase, you may return it within 14 days of the delivery date for a full refund or exchange, as long as the product is in its original condition and packaging.

This complies with Israeli law, which allows consumers to return most goods within this period.

return process

To initiate a return, please contact us at [email protected] with your order number and reason for return.

Our customer service team will provide you with instructions on how to return your item.

refunds

Once we receive your returned item, we will inspect it and notify you of the status of your refund.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7 business days.

Please note that shipping fees are not refundable, in accordance with Israeli law.

exchanges

If you need to exchange an item, please contact us at [email protected] with your order number and details about the product you wish to exchange.

We will guide you through the process and ensure you receive the correct item.

shipping costs

Shipping costs for returning an item are the responsibility of the customer, unless the return is due to a defect or error on our part.

In such cases, we will cover the return shipping costs.

non- returnable items

Certain items are exempt from being returned, including:

• Gift cards
• Downloadable software products
• Perishable goods such as food, flowers, newspapers, or magazines
• Personal care items like earplugs that have been opened and used

late or missing refunds

If you haven’t received a refund yet, please first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at [email protected]

Contact Us

For any questions or concerns regarding our refund policy, please contact us at [email protected]

We are here to assist you and ensure your satisfaction with our products and services.

 

Thank you for choosing Audiofeel.

We value your trust and are dedicated to providing you with the best possible experience.